Service & Support
24 x 7 Product Support
Intuitive Surgical offers a complete range of support agreements to ensure optimal performance and "up-time" of the da Vinci® Surgical System. Tiered product support plans range from the maximum protection afforded by our Premium Service Plan to economical plans tailored to meet the individual requirements of your hospital.
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Premium Support
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Full Service
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- 98% Up-Time Guarantee
- Priority Software Upgrades
- Endoscope Exchange Program
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- 24-Hour Response Time
- Periodic Software Upgrades
- Preferred Endoscope Pricing
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Additionally, all Intuitive Surgical Service Plans include:
- Preventative Maintenance
- Parts Exchange
- Labor and Travel
- Multi-Year Agreements
- Manned Call Center 24 x 7
- Worldwide team of Field Engineers
- Real-time advanced technical support
- Worldwide distribution for parts accessibility 24 x 7
Please see our Customer Services section for further details on our comprehensive product service and support programs, and speak with your Intuitive Surgical representative about your hospital's needs.
