Service & Support
Intuitive Surgical offers complete support to ensure optimal performance and "up-time" of the da Vinci® Surgical System. Our highly trained Field Service Engineer Team guarantees prompt, dependable and accurate resolution to even the most complex technical issue. With a service organization strategically located throughout the US and Europe, our Service Support Team is able to provide a response within hours of notification, and same-day service.
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dVComplete Care Support Plan
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- dVSTAT™ - da Vinci™ Surgery Technical Assistance Team
- 24-Hour Response Time
- Periodic Software Upgrades
- Preferred Endoscope Pricing
- da Vinci™ OnSite™ - remote monitoring
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Additionally, the Intuitive Surgical Service Plan includes:
- Preventative Maintenance
- Parts Exchange
- Labor and Travel
- Multi-Year Agreements
- dVSTAT™ Technical Support Call Center 24 x 7
- Worldwide team of Field Engineers
- Real-time advanced technical support
- Worldwide distribution for parts
Please see our Customer Services section for further details on our comprehensive product service and support programs, and speak with your Intuitive Surgical representative about your hospital's needs.
