Customer Services

Our Commitment to Service

At Intuitive Surgical, our priority is to achieve optimal customer satisfaction through superior product design, reliability and quality. With equal commitment, the company works to be recognized for the responsiveness and integrity of its customer service. Throughout our organization, we emphasize personal responsibility for creating value, which ensures that customer needs are everyone's focus.

To this end, our sales and technical support teams are available on-site and in-person to meet surgeon, institution and patient needs worldwide. Customer education and training, a key component of customer service, is available at training centers worldwide. These centers feature System, clinical and procedure training to serve surgeons and their teams.*

Finally, our Procedure Marketing and Marketing Communications teams can provide the support needed to build awareness of your robotic-assisted MIS initiatives and drive procedure volume. We are available to assist with strategic planning, marketing collateral and templates designed to help you develop custom Marketing materials.

Our Commitment to Our Customers

Intuitive Surgical's goal is to create exceptional value for our customers. We create value by working harder to understand our customers’ needs; by developing differentiated products that exceed expectations and by building efficiency into everything we do. We believe that our success is continually built on the everyday actions of individual employees, and that each of us has the power to create customer value – every day.

* Intuitive Surgical only trains on the use of the da Vinci Surgical System. The information provided during Intuitive Surgical training is not intended to substitute for formal medical training or certification. Intuitive Surgical is in no way responsible for surgical credentialing or for training in surgical procedure or technique, nor are the training programs described a replacement for hospital credentialing requirements. All curricula described are subject to change depending on available resources, as well as on the needs of the course participants.

Some of the training described may be provided by organizations or entities other than Intuitive, and Intuitive is not responsible for the content of these programs. Surgeon proctors are independent contractors. The listed prices are for services rendered by the independent surgeon proctors. A list of surgeon proctors can be provided upon request. Intuitive Surgical does not train on surgical procedures or techniques, nor does it take responsibility for proctoring services provided by the independent surgeon proctors. The hospital/surgeon purchases the proctoring service as part of training they have independently determined to be part of their credentialing requirement; Intuitive Surgical’s role is merely to coordinate between the hospital/surgeon and the proctor. The proctors and the hospital/surgeon are always free to negotiate with each other directly.