Support

Contact Us

* Billing
* Employment
* Investors
* News & Media
* Patients & Hospitals
* Product Support
* Product Training
* Reimbursement
* Sales
* Suppliers
* Web Site
* Other Contact Information

Billing

If you are an existing Intuitive Surgical customer and have billing questions, please contact our Accounts Receivable Department at 408-523-2100 within the United States or at +41 21 821 2000 from outside the United States.

Employment

For more information on career opportunities at Intuitive Surgical, please visit the Careers section of this site.

Investors

Intuitive Surgical does not answer investor-related questions submitted via email unless a phone number for a reply is provided. Please refer to the Investors section of this site, and to email us, click here.

News & Media

Please visit the Media section of this site to download product photos, a media kit and other resources for members of the media. If you have a media related inquiry,  please contact the corporate communications team at corpcomm@intusurg.com. Or you may call the corporate communications media line at 408-523-7337 and someone will return your call promptly. The media line is staffed from 6am PT - 6pm PT. (9am ET - 9pm ET)

Patients & Hospitals

For more information, please refer to daVinciSurgery.com, and use our surgeon locator or hospital locator to find a doctor or hospital using the da Vinci Surgical System. Ask your doctor if da Vinci Surgery may be appropriate for you, and always ask about the risks and benefits of all medical treatment options. If you are a healthcare provider or administrator interested in starting a da Vinci program at a hospital or clinic please email patient.program@intusurg.com.

Product Support

If you have questions about your installation, please contact our Customer Support Department toll-free at 800-876-1310. From outside the United States, please call +41.21.821.2020 or +800.0821.2020 (toll free) or email us.

Product Training

For more information on customer and distributor training, please visit our Training section or contact your local Intuitive Surgical sales representative. For local representative contact information, please call our da Vinci Resource Center toll-free at 877-408-3872. From outside the United States, please call +41 21 821 2000.

Reimbursement Support

For questions about reimbursement, please refer to our information sheet on laparoscopic robotic surgery coding and reimbursement considerations or call our Reimbursement Hotline at 1-888-868-4647 x3128. From outside the United States, please call +41 21 821 2000.

Sales

For questions about products and services, please contact our da Vinci Resource Center toll-free at 877-408-3872. From outside the United States, please call +41 21 821 2000. To contact us, click here.

Suppliers

Since April 2009, Intuitive Surgical has been required to submit subcontracting information to the government relative to small business classification. Use the Supplier Classification Form to update your information with us.

Web Site

For comments or questions regarding the Intuitive Surgical web site, please email the webmaster.

Contact Information

U.S. Headquarters
Intuitive Surgical, Inc.
1266 Kifer Road, Building 101
Sunnyvale, CA 94086-5304
Phone: 408-523-2100
Fax: 408-523-1390
International Office
Intuitive Surgical, Sàrl
1 Chemin des Mûriers 
1170 Aubonne, Switzerland
Front desk: +41.21.821.2000
Main Fax: +41.21.821.2001

Customer Support:
Phone: +41.21.821.2020
Fax: +41.21.821.2021
Toll Free: +800.0821.2020
Toll Free fax: +800.0821.2021

Asia Pacific Office
Intuitive Surgical Sarl Shanghai Representative Office
2051, 20th Floor
the Center, No. 989 Chang Le Road
Shanghai 200031 P.R. China
Tel: +86 21 5116 6882
Fax: +86 21 5116 6899