Customer Service & Support

da Vinci customer support

Our priority is to achieve optimal customer satisfaction through excellent product design, reliability and quality. Throughout our organization, we emphasize responsiveness, integrity and personal responsibility. This ensures that your needs are our focus.

Our sales, sterile reprocessing, and technical support teams are available on-site and in-person to meet surgeon, hospital, and patient needs worldwide. Customer education and training are key components of customer service and available at several training centers. These centers feature System training to serve surgeons and their teams.

Finally, our Procedure Marketing and Marketing Communications teams can:

• Provide support to build awareness of your da Vinci® Surgery program
• Assist with strategic planning
• Help you develop and customize marketing collateral

Our Commitment to Our Customers

We are dedicated to providing exceptional service and support to our customers. Through our actions, we foster a “can do” attitude, ensuring customer needs and expectations are exceeded. As a team and as individuals, we strive to achieve customer loyalty each and every day by making every customer interaction a positive experience.

Contact Customer Service

For product complaints and inquiries please call or email customer service:

North and South America: 1-800-876-1310, option 3 (6 AM to 5 PM PST) or email

Europe, Middle East, India, Africa and Asia (except South Korea and Japan): +800-0821-20-20 (toll free) or +41-21-821-20-20 (8 AM to 6 PM CET) or email

South Korea: +82-2.3271.3200, Option 3 (8:30 AM to 4:30 PM KST) or email

Japan: +81-3-5575-1362 Option 3 (8:00 AM to 5:00 PM JST) or email

Email Customer Service

PN 1008968 Rev. E 06/2016