da Vinci® Onsite®
Maximize up-time with remote access capabilities
da Vinci OnSite is a service feature that allows the da Vinci Surgery Technical Assistance Team (dVSTAT®) to remotely monitor your system status for real-time diagnostic feedback.
dVSTAT can remotely access system logs for pre-operative and intra-operative troubleshooting, to rapidly diagnose, and in some cases resolve, issues without dispatching a Technical Field Specialist.
INCREASED DIAGNOSTIC ACCURACY
With OnSite, your OR staff no longer needs to relay system log information over the phone to the dVSTAT team, minimizing miscommunication and maximizing patient care.
Remote monitoring of your da Vinci Surgical System can provide a number of potential benefits that help maximize patient throughput.
RAPID ISSUE RESOLUTION
OnSite automatically uploads system logs to Intuitive Surgical following each procedure.* This data provides a dVSTAT Support Engineer with the necessary information to accurately identify potential system issues and reduce on premises repair time.
Proactive monitoring and log review of system performance assist with ongoing preventive maintenance. Because problems are found before they happen, proactive monitoring can reduce unplanned service events.
*System must be powered on and connected to a Local Area Network (LAN).
FREQUENTLY ASKED QUESTIONS
DA VINCI ONSITE
How much does OnSite cost?
This feature is provided at no charge as part of the da Vinci Complete Care Service Plan. Internet connectivity is required and needs to be provided by the customer.
What are the minimum network requirements for the OnSite upgrade?
OnSite utilizes any existing 10/100/1000 Mb ethernet connection/port or 802.11 b or g wireless network in the OR that has access to the internet. OnSite can be configured to the specifications provided by your organization’s IT department.
Can a Technical Support Engineer control the robotic arms or other components of the da Vinci Surgical System during surgery?
No, a Technical Support Engineer can passively monitor the system logs, but cannot remotely control the system. The system can continue to be used during passive monitoring.
What type of information is transmitted?
Only da Vinci Surgical System logs are transmitted. The system does not store or have access to patient data, pictures, or video. It does not interface with any HIS, RIS, or PACS systems. OnSite uses a secure internet connection, ensuring complete privacy and HIPAA compliance while only allowing data exchange for service diagnostic purposes.
TO LEARN MORE ABOUT ONSITE
CALL INTUITIVE SURGICAL CUSTOMER SERVICE AT
PN 870312-US Rev D 5/15